Go beyond traditional CRM and field service. See how ServiceNow Digital workflows are the building blocks for modern customer experiences. Extend service beyond the contact center and scale operations by automating work across departments.
Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant.
This paper explains how to evaluate your customer service, so you can identify and address broken processes and gaps.
Read this paper to learn how field service leaders can harness all of the IoT data generated, collected, and stored to revolutionize their field service.
Learn how to deliver predictably high service levels during unpredictable times, that your customers will notice and appreciate.
Read this paper to learn how effective customer service management requires real-time visibility into service line performance in order to quickly and seamlessly identify and address multiple areas impacting customer service performance.
Learn how to provide better customer service by combining augmented reality or AR with your field service management solution which will reduce the number of in person visits and increase your first-time fix rate.
Learn how ServiceNow® Customer Service Management ensures that your organization's customer service agents can now address issues much faster while raising customer satisfaction scores.
Find out how using AI to create intelligent and authentic customer interactions can be one of the key factors in improving the customer experience by providing a successful customer service strategy.
Service support is about answering inquiries and resolving problems. This paper explains how B2B customers of communications services have needs that go well beyond the typical B2C customer care approach of FAQs, chat boxes, instructional videos, and general agent dialogs.
Read this paper to learn what a super agent is and how they can transform the customer experience and become a key competitive advantage in creating brand awareness and maintaining customer loyalty.
This IDC Analyst Connection presents questions and answers centered on how communication service providers can provide positive enable positive experiences for their customers by placing service assurance within their 5G network rollout strategy.
This book outlines the steps your organization needs to take to become a customer obsessed organization that delivers outstanding experiences for both the customer and employee while reducing costs.
This paper provides buyers of field service management (FSM) software with an overview of the current state of the market and a high-level assessment of 30 innovative vendors with the most comprehensive offerings.
Like Salesforce, Box and Adobe, OpenText invests in AI and machine learning to enable smartphone document capture so users can ...
After an acquisition binge, Hyland Software pauses to discuss its acquisition strategy and future roadmap, which may include more...
Cisco Webex Calling will soon let customers' employees use their private phones to make business calls securely and in compliance...
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The database vendor added a serverless option for cloud database-as-a-service deployments. Aimed at developers, the serverless ...
A year after acquiring SentryOne, the IT management software vendor is out with updated tools to help organizations better ...
The vendor said its new offering will save enterprises time and money as they adopt language models. It also said the service ...
The agency tries to regulate how businesses use AI algorithms by enforcing the Fair Credit Reporting Act, Equal Opportunity ...
Asset-intensive organizations benefit from enterprise asset management software because it helps them support their industrial ...
Shopify's new Global ERP Program takes steps to attract larger enterprises, but the transition won't be easy, as large ERP ...