Deliver a Greater Customer Experience with ServiceNow
Any successful organization needs to ensure the customer has a great enough experience that keeps them coming back. Learn how ServiceNow Customer Service Management can help you on your journey to provide the ultimate customer service experience.
Featured Content
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Gartner Magic Quadrant for the CRM Customer Engagement Center
Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2020 Magic Quadrant.
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Four Transformative Best Practices for Future-Ready Customer Service Experiences
This paper highlights how Best-in-Class customer service organizations transform their activities to build fierce customer loyalty and maximize efficiency.
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Evolving Your Customer Journeys to the Next Normal
This paper presents ServiceNow’s recommendations on how to smooth the road toward a better customer experience.
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Browse Our Library
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Make Journey Mapping Your Secret to Outstanding Customer Service
A great customer experience is at the forefront of any organization's plan to succeed. Read this paper to learn how to assess the quality of your customer experience and identify areas for improvement.
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The Customer Experience Perspective - Insights on customer service from 100 C-level executives
ServiceNow commissioned Corinium Global Intelligence to conduct a study with 100 C-level executives for optimization of customer service within their organization. This paper brings together the insights from that study.
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10 mind-blowing customer service stats (and what they mean)
Why is it so darned hard to deliver quick, engaging, and personalized customer service? This infographic goes over the surprising numbers and what can be done today.
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Driving Radical Customer Service Innovation
Read this paper to learn how IT can help customer service move beyond operational demands to deliver business growth.
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Business Value of ServiceNow Customer Service Management
Access this study to learn of a framework for evaluating the potential financial impact of investing in ServiceNow CSM.
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Artificial Intelligence and Intelligent Technologies eBook
Read this eBook to learn how to transform your customer experience and add business value using the latest intelligent tools and technology.
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Powering Profitability with the Three A's: Automation, AI & Analytics eBook
Read this eBook to learn how CSPs can improve profit margins, break down siloes and improve efficiencies, and seize new opportunities by learning on automation, AI and analytics.
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Customer Service for Financial Services
This paper explains how positive customer experience can be the most important factor in keeping a competitive edge in the financial services industry and presents ways to improve customer satisfaction for your organization.
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IDC Analyst Connection: Service Assurance is Vital for a Quality 5G Customer Experience
This IDC Analyst Connection presents questions and answers centered on how communication service providers can provide positive enable positive experiences for their customers by placing service assurance within their 5G network rollout strategy.
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