Deliver a Greater Customer Experience with ServiceNow
Any successful organization needs to ensure the customer has a great enough experience that keeps them coming back. Learn how ServiceNow Customer Service Management can help you on your journey to provide the ultimate customer service experience.
Featured Content
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Gartner Magic Quadrant for the CRM Customer Engagement Center
Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2020 Magic Quadrant.
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Four Transformative Best Practices for Future-Ready Customer Service Experiences
This paper highlights how Best-in-Class customer service organizations transform their activities to build fierce customer loyalty and maximize efficiency.
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The Road to Transforming the Customer Service Experience
Providing an exceptional customer experience is a top priority for companies of any size. Read this paper to learn how ServiceNow can help you on this journey.
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Browse Our Library
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Make Journey Mapping Your Secret to Outstanding Customer Service
A great customer experience is at the forefront of any organization's plan to succeed. Read this paper to learn how to assess the quality of your customer experience and identify areas for improvement.
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The Customer Experience Perspective - Insights on customer service from 100 C-level executives
ServiceNow commissioned Corinium Global Intelligence to conduct a study with 100 C-level executives for optimization of customer service within their organization. This paper brings together the insights from that study.
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10 mind-blowing customer service stats (and what they mean)
Why is it so darned hard to deliver quick, engaging, and personalized customer service? This infographic goes over the surprising numbers and what can be done today.
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Driving Radical Customer Service Innovation
Read this paper to learn how IT can help customer service move beyond operational demands to deliver business growth.
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Business Value of ServiceNow Customer Service Management
Access this study to learn of a framework for evaluating the potential financial impact of investing in ServiceNow CSM.
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Artificial Intelligence and Intelligent Technologies eBook
Read this eBook to learn how to transform your customer experience and add business value using the latest intelligent tools and technology.
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Thinkjar report: Six Transformational Customer Service Trends
Access this paper to learn how you can benefit from the six trends that will shape your customer service over the next few years.
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Powering Profitability with the Three A's: Automation, AI & Analytics eBook
Read this eBook to learn how CSPs can improve profit margins, break down siloes and improve efficiencies, and seize new opportunities by learning on automation, AI and analytics.
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