Drive Customer Loyalty with Connected Digital Workflows
Go beyond traditional CRM and field service. See how ServiceNow Digital workflows are the building blocks for modern customer experiences. Extend service beyond the contact center and scale operations by automating work across departments.
Featured Content
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Gartner Magic Quadrant for the CRM Customer Engagement Center
Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant.
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Drive customer loyalty with connected digital workflows
This paper explains how to evaluate your customer service, so you can identify and address broken processes and gaps.
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Customer Operations: 6 best practices for connecting customer service resources
Learn how to deliver predictably high service levels during unpredictable times, that your customers will notice and appreciate.
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Browse Our Library
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ServiceNow Performance Analytics for Customer Service Management
Read this paper to learn how effective customer service management requires real-time visibility into service line performance in order to quickly and seamlessly identify and address multiple areas impacting customer service performance.
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Increase field service safety and reduce costs with Augmented Reality
Learn how to provide better customer service by combining augmented reality or AR with your field service management solution which will reduce the number of in person visits and increase your first-time fix rate.
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Forrester Study: The Total Economic Impact of ServiceNow Customer Service Management
Learn how ServiceNow® Customer Service Management ensures that your organization's customer service agents can now address issues much faster while raising customer satisfaction scores.
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AI and Customer Experience: Keeping it "intelligent" without the "artificial"
Find out how using AI to create intelligent and authentic customer interactions can be one of the key factors in improving the customer experience by providing a successful customer service strategy.
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IDC Analyst Connection - Why B2B Customer Care Needs to Be Different
Service support is about answering inquiries and resolving problems. This paper explains how B2B customers of communications services have needs that go well beyond the typical B2C customer care approach of FAQs, chat boxes, instructional videos, and general agent dialogs.
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Super Agents Take Customer Experience to the Next Level
Read this paper to learn what a super agent is and how they can transform the customer experience and become a key competitive advantage in creating brand awareness and maintaining customer loyalty.
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IDC Analyst Connection: Service Assurance is Vital for a Quality 5G Customer Experience
This IDC Analyst Connection presents questions and answers centered on how communication service providers can provide positive enable positive experiences for their customers by placing service assurance within their 5G network rollout strategy.
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Customer Operations for Dummies, ServiceNow Special Edition
This book outlines the steps your organization needs to take to become a customer obsessed organization that delivers outstanding experiences for both the customer and employee while reducing costs.
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Smart Innovators: Field Service Management Software
This paper provides buyers of field service management (FSM) software with an overview of the current state of the market and a high-level assessment of 30 innovative vendors with the most comprehensive offerings.
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