Go beyond traditional CRM and field service. See how ServiceNow Digital workflows are the building blocks for modern customer experiences. Extend service beyond the contact center and scale operations by automating work across departments.
Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant.
This paper explains how to evaluate your customer service, so you can identify and address broken processes and gaps.
Read this paper to learn how field service leaders can harness all of the IoT data generated, collected, and stored to revolutionize their field service.
Learn how to deliver predictably high service levels during unpredictable times, that your customers will notice and appreciate.
Read this paper to learn how effective customer service management requires real-time visibility into service line performance in order to quickly and seamlessly identify and address multiple areas impacting customer service performance.
Learn how to provide better customer service by combining augmented reality or AR with your field service management solution which will reduce the number of in person visits and increase your first-time fix rate.
Learn how ServiceNow® Customer Service Management ensures that your organization's customer service agents can now address issues much faster while raising customer satisfaction scores.
Find out how using AI to create intelligent and authentic customer interactions can be one of the key factors in improving the customer experience by providing a successful customer service strategy.
Service support is about answering inquiries and resolving problems. This paper explains how B2B customers of communications services have needs that go well beyond the typical B2C customer care approach of FAQs, chat boxes, instructional videos, and general agent dialogs.
Read this paper to learn what a super agent is and how they can transform the customer experience and become a key competitive advantage in creating brand awareness and maintaining customer loyalty.
This IDC Analyst Connection presents questions and answers centered on how communication service providers can provide positive enable positive experiences for their customers by placing service assurance within their 5G network rollout strategy.
This book outlines the steps your organization needs to take to become a customer obsessed organization that delivers outstanding experiences for both the customer and employee while reducing costs.
This paper provides buyers of field service management (FSM) software with an overview of the current state of the market and a high-level assessment of 30 innovative vendors with the most comprehensive offerings.
Advanced technologies, e-signature proliferation and COVID-19's impact are speeding the transformation from paper-based to ...
Companies in the throes of digital transformation find the e-signature process to be a major catalyst in automating their ...
Whiteboards in remote meetings can add another layer of collaboration by enabling users to visualize concepts. Learn how to use ...
Virtual whiteboard collaboration software can help organizations replicate the in-person ideation experience. Learn how ...
Learn the benefits of cloud-based data management systems, common pitfalls and strategies when considering varying data levels ...
Learn about the uses of column-oriented databases and the large data model, data warehouses and high-performance querying ...
The startup says it is innovating AI hardware systems with its data flow architecture that enterprises can use to be more ...
In the past few years, more and more organizations have focused on AI. However, just as the use of AI and machine learning has ...
In this Q&A, Asim Razzaq, CEO of Yotascale, explains why the hidden costs of moving enterprise systems like ERP from on-premises ...
At Epicor Analyst Day, Epicor customers described how the company has transformed into a cloud-first industry-focused ERP company...