Sponsored Content
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Achieving agility in the new era of work
The pandemic has changed how, where and when we work. Organizations need to find new ways to become more agile in this new paradigm, and the right technology tools can make those goals achievable.
Using the right technology to become an agile organization
How to build an agile support team
Agility starts with self-service
Prioritizing fast responses with live channels
Customers are turning to messaging. Why aren’t agile companies doing the same?
Agile retailers reimagine support as tickets reach record highs
Reducing agent burnout during periods of volatility
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Explore this introduction to digital experience platforms
Web experience management platforms and content management systems are morphing into digital experience platforms. This ...
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Box Shield adds enterprise content security features
Box Inc. adds security features for information governance to prevent unintended oversharing of sensitive information and ...
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Microsoft launches Teams webinar feature
Microsoft has released a Teams feature that allows event hosts to register, present and keep in touch with thousands of webinar ...
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Top 16 unified communications blogs to follow in 2021
Follow these top unified communications blogs for the latest trends in the UC and collaboration markets. These blogs provide ...
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How to build an enterprise big data strategy in 4 steps
Companies analyze vast stores of data to improve how they operate. Their efforts will bring diminishing returns, however, without...
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Big data collection processes, challenges and best practices
Taming the infinite amount of data from multiple sources and deriving the greatest value to ensure trusted business decisions ...
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IBM Think 2021 news, trends and analysis
The role of technologies like AI and the cloud in business is changing. This year's IBM Think conference seeks to help ...
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IBM Watson Orchestrate poised to take tasks workers hate most
IBM Watson Orchestrate is the latest technology from a major vendor that promises to save employees from highly repetitive job ...
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Top 5 last-mile delivery challenges
Last-mile delivery challenges can lead to reduced revenue. Here are some of the most common last-mile delivery problems your ...
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WalkMe digital adoption platform eases application overload
As companies invest in more enterprise applications, digital adoption platforms like WalkMe can both help employees manage the ...