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Achieving agility in the new era of work
The pandemic has changed how, where and when we work. Organizations need to find new ways to become more agile in this new paradigm, and the right technology tools can make those goals achievable.
Using the right technology to become an agile organization
How to build an agile support teamRead More
Agility starts with self-serviceRead More
Prioritizing fast responses with live channelsRead More
Customers are turning to messaging. Why aren’t agile companies doing the same?Read More
Agile retailers reimagine support as tickets reach record highsRead More
Reducing agent burnout during periods of volatilityRead More
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CMS and e-commerce: How they differ and work together
Understanding the differences between CMSes and e-commerce platforms is vital for businesses. Yet, together, they help companies ...
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8 Drupal security best practices
Drupal offers advanced security features, but admins must know how to implement and configure them. Best practices include using ...
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Webex calling vs. Teams calling: Compare the telephony tools
Although both products have several similarities, Cisco Webex Calling and Microsoft Teams Phone have key differences around ...
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How UC can support the return to office
United communications features are a boon to those working from home, but they also have the potential to woo those workers back ...
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Confluent platform update targets performance, simplicity
The vendor's latest release replaces its coordinating technology to make its tools easier to use and updates its Control Center ...
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New Actian features target data discoverability, reliability
Automatically embedded data governance, data product registration on a data marketplace platform and a natural language interface...
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Amazon foundation model for robots shows what's possible
The vendor created the new model with Amazon SageMaker, showing what's possible with the platform and that models do not have to ...
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Senate's 'One Big, Beautiful Bill' affects AI, U.S. energy
The massive tax bill passed by the Senate represents a shift in U.S. energy policy and opens a window for Congress to move on a ...
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IFS snaps up AI agent platform vendor TheLoops
IFS has beefed up its industrial AI agentic capabilities by acquiring TheLoops.
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6 benefits of using 3PL for last-mile delivery
Partnering with a 3PL provider can help organizations improve supply chain management and ensure effective delivery. Learn other ...