Sponsored Content
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Achieving agility in the new era of work
The pandemic has changed how, where and when we work. Organizations need to find new ways to become more agile in this new paradigm, and the right technology tools can make those goals achievable.
Using the right technology to become an agile organization
How to build an agile support team
Agility starts with self-service
Prioritizing fast responses with live channels
Customers are turning to messaging. Why aren’t agile companies doing the same?
Agile retailers reimagine support as tickets reach record highs
Reducing agent burnout during periods of volatility
SearchContentManagement
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8 business benefits and challenges of video conferencing
Remote work necessitates software such as video conferencing software. Consider both the business benefits and the challenges ...
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Document management vs. content management: How they differ
The sheer number of acronyms involved in enterprise content can get confusing. Let's break down the differences between content ...
SearchUnifiedCommunications
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Microsoft debuts AR/VR collaboration platform Mesh
Microsoft Mesh lets people meet with colleagues as avatars in a virtual meeting place. Participants can work together on 3D ...
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How to assess video endpoint security for remote workers
For remote workers, video endpoint security is a big consideration for corporate IT staffs. But the dangers might not be as big ...
SearchDataManagement
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What is a data warehouse analyst?
Data warehouses aren't a new part of the data pipeline, but analyst roles to manage the repository are increasing. Here's a look ...
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Microsoft ignites Apache Cassandra Azure service
Microsoft rolled out a series of enhancements for the company's cloud data efforts, including updates to Azure Cosmos DB and a ...
SearchEnterpriseAI
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Edge AI brings new uses to IoT devices
A Lenovo executive describes AI at the edge, highlighting how this rapidly advancing technology unlocks new automations and ...
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Cutting through the fear of how AI will affect jobs through automation
Dive into Steven Shwartz's recent book, 'Evil Robots, Killer Computers, and Other Myths,' with a chapter excerpt on employment ...
SearchERP
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Epicor Software applications make transition to SaaS
In this Q&A, Epicor CEO Steve Murphy discusses how the ERP vendor is moving its products from on premises to a SaaS model but ...
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Review of global supply chains a delicate undertaking
A federal review of vital global supply chains such as semiconductors will likely produce a 'carrot/stick approach' to change, ...