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How to define contact center technology requirements

Whether launching a new contact center or updating an existing one, CX leaders must evaluate their contact center technology requirements before selecting a provider.

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Pegasystems previews new intelligent automation features

Pegasystems will add intelligent automation features to its Pega Platform that apply event stream processing, machine learning and natural language processing to business actions.

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Pegasystems enhances customer service, CX workflows

Pegasystems users get access to long-awaited Process Fabric automation tool, as well as new vertical-specific customer service tools and AI for interactive voice response.

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Apple iOS 14.5 App Tracking Transparency rewires martech

If your business strategy fully relied on iOS tracking for survival, your company was probably in trouble before 14.5 came out this week, marketing experts say.

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