SearchCustomerExperience

New & Notable

News

Oracle CDP coming in CX Unity, along with video cloud

Oracle goes after Adobe and other CX platform vendors with new CDP-oriented sales, marketing, e-commerce and service hub, and adds a video platform to CX Unity.

Get Started

Evolving contact center services reshape engagement strategies

As consumer expectations increase the need for more satisfying omnichannel engagements, the role of the contact center takes on greater importance and complexity.

Evaluate

Customer upselling adds dimension to contact centers

AI, analytics and customer service technologies can predict behavior and secure brand loyalty, but generating impulse buys adds a new ROI wrinkle to the evolving contact center.

News

Security, management updates made to LogMeIn Bold360

LogMeIn has updated the search optimizer, monitor view and workload organization features in its live agent and chat bot customer engagement and AI software platform Bold360.

Have a question for an expert?

Please add a title for your question

Get answers from your peers on your most technical Customer Experience challenges.

You will be able to add details on the next page.

Find Solutions For Your Project

Pro+ CustomerExperience Downloads

View All

Customer Experience Basics

  • Get Started

    Evolving contact center services reshape engagement strategies

    As consumer expectations increase the need for more satisfying omnichannel engagements, the role of the contact center takes on greater importance and complexity.

  • Get Started

    social media influence

    Social media influence is a marketing term that describes an individual’s ability to affect other people's thinking in a social online community.

  • Get Started

    Understand the 5 types of autodialers

    Some people don't know that a predictive dialer is a type of autodialer. There are, in fact, five broad categories of autodialers contact centers need to know about.

View All Get Started

Multimedia

Videos, Podcasts, Photo Stories and Infographics

Sections from across SearchCustomerExperience

  • News

    View All
  • Customer experience (CX) management

    Oracle CDP coming in CX Unity, along with video cloud

    Oracle goes after Adobe and other CX platform vendors with new CDP-oriented sales, marketing, e-commerce and service hub, and adds a video platform to CX Unity.

  • Customer relationship management (CRM)

    Security, management updates made to LogMeIn Bold360

    LogMeIn has updated the search optimizer, monitor view and workload organization features in its live agent and chat bot customer engagement and AI software platform Bold360.

  • Customer experience (CX) management

    Adobe tackles customer ID resolution

    With a graph database to track touchpoints from different devices -- and a Photoshop-esque interface -- Adobe Customer Journey Analytics avails data science tools to marketers.

-ADS BY GOOGLE

SearchContentManagement

SearchUnifiedCommunications

SearchDataManagement

SearchEnterpriseAI

SearchERP

Close