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Zendesk moves upmarket with Answer Bot SDKs

Zendesk courts enterprise customers with a chatbot SDK that extends self-service tech into internationally popular chat apps, while Duet bundles Zendesk Support and Sell platforms.

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Selligent and Genesys combine CX technologies

Selligent paired its CX suite with Genesys Customer Experience Platform to improve customer experience by providing organizations with a full view of the customer journey.

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Nuvi launches sentiment analysis engine to improve CX

Nuvi's sentiment analysis engine enables organizations to interpret the true meaning behind text, images and emoji in order to get a more complete understanding of customers' experience.

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Tableau acquisition gives Salesforce BI, analytics clout

By acquiring Tableau, Salesforce dramatically strengthened its BI and data visualization capabilities. The move boosts Salesforce's ability to compete with Microsoft.

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  • AI for customer service

    Zendesk moves upmarket with Answer Bot SDKs

    Zendesk courts enterprise customers with a chatbot SDK that extends self-service tech into internationally popular chat apps, while Duet bundles Zendesk Support and Sell platforms.

  • Customer journey mapping

    Selligent and Genesys combine CX technologies

    Selligent paired its CX suite with Genesys Customer Experience Platform to improve customer experience by providing organizations with a full view of the customer journey.

  • Customer analytics

    Nuvi launches sentiment analysis engine to improve CX

    Nuvi's sentiment analysis engine enables organizations to interpret the true meaning behind text, images and emoji in order to get a more complete understanding of customers' experience.

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