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Why you should add a live chat channel

Live chat enables customers to solve problems quickly and agents to multitask, but it also can be difficult to implement well and requires synchronous communication.

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Find the right CXM product in this in-depth roundup

Take a look at these in-depth roundups that detail the leading products that help companies manage their customer experience as well as their notable features and buying options.

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Leanplum, Amplitude combine forces

Leanplum and Amplitude have united to combine Leanplum's mobile marketing engagement with Amplitude's product intelligence for more personalized mobile marketing.

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Salesforce.org launches program for grantmakers

Salesforce.org has launched FoundationConnect, a CRM platform designed specifically to make managing the philanthropic lifecycle easier for nonprofits.

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Customer Experience Basics

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    Why you should add a live chat channel

    Live chat enables customers to solve problems quickly and agents to multitask, but it also can be difficult to implement well and requires synchronous communication.

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    brand ambassador

    A brand ambassador is an advocate of a particular company's products and services. In marketing, brand ambassador may actually be a paid position and job title.

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    Is your organization prepared for CCPA?

    At Oracle's Modern Customer Experience conference, a privacy professional shared tips on incorporating privacy into CX systems so businesses are ready for the CCPA.

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