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New artificial intelligence features come to Maven AI

Maven AI's updates are aimed at enabling new conversational commerce use cases. The new capabilities include Maven Assist, Maven AI-Powered Routing and Maven Developer APIs.

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Digital CX technology to help build a winning strategy

A strong digital CX strategy can help improve customer experience, drive revenue and reduce costs. Evaluate these five pillars to help you along your journey.

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10 things to know about Google's new call center AI

Google has partnered with more than 90 different companies to roll out its contact center AI. This article lists 10 important things you need to know about the program.

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The art and science of digital experience management strategies

Businesses need a well-rounded view of customers to provide innovative, personalized digital experiences. In this handbook, learn the techniques and tools of the trade.

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