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Facebook Shops, Salesforce deliver quick e-commerce tools

During pandemic stay-at-home orders, Salesforce, Facebook and Instagram capitalize on the digital sales boom that resembles a three-month holiday surge that hasn't let up.

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4 tips for creating a content marketing SEO strategy

There are multiple components to a good SEO strategy, and it's important for businesses to stay plugged in and evolve with those strategies over time.

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How data from APM tools helps businesses improve CX

Businesses have many options when it comes to analyzing customer experiences. APM tools can help contact center leaders improve agent experience, as well as CX.

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Pega Academy goes free with Trailhead-like badges

On the eve of his company's user conference, Pegasystems CEO Alan Trefler discussed COVID-19, RPA tech, free Pega skills training and a new appreciation for old rival Salesforce.

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