SearchCustomerExperience
New & Notable
Manage
A strong CX technology spending plan can bring big returns
The telephone won't cut it anymore. Customers expect digital services, and businesses need to think about spending more to update CX technology. It pays off in the long run.
Evaluate
Gen Z marketing strategies can benefit from new technology
Gen Z expects companies to be on the cutting edge of CX tech. New technology can help companies keep up with these demands, without having to spend a fortune on strategy or software.
News
Calabrio rolls out contact center self-scheduling technology
The new technology aims to enable flexibility in scheduling for contact center agents and to reduce managers' workloads in monitoring and requests handling.
News
Salesforce Lightning Order Management boosts e-commerce
Salesforce extends Customer 360 capabilities with a bundle of APIs to help users manage and track e-commerce orders and provide more detail to the customer as orders are picked, packed and shipped.
Topics Covered
-
Customer data management (3) +
-
Customer experience (CX) management (7) +
-
Customer relationship management (CRM) (6) +
-
Customer service technology (5) +
Digital experience management
-
E-Commerce (2) +
-
Marketing software and platforms (3) +
-
Sales technology (2) +
Free Guide: Acquia Lift v. Evergage v. Google Optimize
As content personalization platforms become more widely adopted, it’s important to have a clear understanding on how they would potentially add to your marketing team. Inside, explore the catalyst for personalization, 3 things personalized content delivery depends on, and how these 3 featured vendors stack up in 8 categories.
Featured Authors
Have a question for an expert?
Please add a title for your question
Get answers from your peers on your most technical Customer Experience challenges.
Meet all of our Customer Experience experts
-
asks:
How has your company addressed customer frustration with chatbots?
Find Solutions For Your Project
-
Evaluate
Gen Z marketing strategies can benefit from new technology
Gen Z expects companies to be on the cutting edge of CX tech. New technology can help companies keep up with these demands, without having to spend a fortune on strategy or software.
-
Experience-based differentiation: A CX fast track?
-
Field service providers drive CX, engagement, retention
-
Customer engagement fuels retail success
-
-
Problem Solve
Applying AI analytics to consumers ups conversion rates
With AI's arsenal of machine learning, deep learning and NLP, consumer analytics can take some of the unpredictability out of predicting buying patterns and up conversion rates.
-
Create effective chatbot scripts with these tips
-
Cloud contact center platform migration not the easiest
-
10 ways to boost the customer experience
-
-
Manage
A strong CX technology spending plan can bring big returns
The telephone won't cut it anymore. Customers expect digital services, and businesses need to think about spending more to update CX technology. It pays off in the long run.
-
Customer upselling adds dimension to contact centers
-
Building a Salesforce app in 4 steps
-
Digital CX technology to help build a winning strategy
-
-
E-Handbook | September 2019
Evolving contact center services reshape engagement strategies
Download -
E-Handbook | August 2019
The art and science of digital experience management strategies
Download -
E-Handbook | July 2019
AI converts consumer analytics into potent sales weapons
Download -
Buyer's Handbook | May 2019
Customer experience management enhances branding and success
Download -
Buyer's Handbook | April 2019
How to choose marketing automation software
Download
Customer Experience Basics
-
Get Started
Best practices for initiating chatbot-to-human handoff
Customers can become frustrated with chatbots, so it is important for contact centers to design AI that can recognize this and perform a timely handoff to live agents.
-
Get Started
Evolving contact center services reshape engagement strategies
As consumer expectations increase the need for more satisfying omnichannel engagements, the role of the contact center takes on greater importance and complexity.
-
Get Started
social media influence
Social media influence is a marketing term that describes an individual’s ability to affect other people's thinking in a social online community.
Multimedia
-
-
Problem Solve
Cloud contact center platform migration not the easiest
-
-
News
View All -
Contact center software and applications
Calabrio rolls out contact center self-scheduling technology
The new technology aims to enable flexibility in scheduling for contact center agents and to reduce managers' workloads in monitoring and requests handling.
-
Salesforce CRM
Salesforce Lightning Order Management boosts e-commerce
Salesforce extends Customer 360 capabilities with a bundle of APIs to help users manage and track e-commerce orders and provide more detail to the customer as orders are picked, packed and shipped.
-
Customer service technology
Salesforce launches new site to identify AI use cases
Einstein's Guide to AI Use Cases is designed to help people identify use cases and Salesforce products for AI in different industries by determining which KPI is most important.