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Talkdesk strives for perfection with 100% uptime SLA

Talkdesk customer Cognosante sees 50% cost savings after switching to the vendor's contact center software and, so far, has seen no interruptions in service.


Call routing methods for call centers to consider

Contact center call routing methods include next-available agent, skill-based and predictive; however, each strategy has pros and cons. Learn what is best for your business.

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AI converts consumer analytics into potent sales weapons

Surveys, social media monitoring and loyalty cards are just some of the ways to collect customer data. Consumer analytics can help businesses analyze that data.


Applying AI analytics to consumers ups conversion rates

With AI's arsenal of machine learning, deep learning and NLP, consumer analytics can take some of the unpredictability out of predicting buying patterns and up conversion rates.

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Customer Experience Basics

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    Customer service is one part of customer experience

    Customer service is an age-old concept, but where does it fit into the customer experience? Here's how the two are different and where they intersect.

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    relationship marketing

    Relationship marketing is a customer relationship management strategy designed to encourage strong, lasting customer connections to a brand. The goal is to generate repeat sales, encourage word-of-mouth promotion and gather customer information.

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    Call Center

    A call center is a centralized department to which phone calls from current and potential customers are directed.

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