SearchCustomerExperience
New & Notable
News
Salesforce adds Einstein AI to search functionality
Salesforce will add Einstein AI to its cloud search functionality in hopes of better assessing context, personalization and reducing false hits for end-user queries.
Evaluate
How can customer relationship metrics benefit CX?
Companies often look at customer relationship metrics to determine how customers feel about a brand. Here are examples of how to obtain and use information to qualify customer relationships.
News
Oracle CX Unity goes live, adds voice to digital assistant
As Oracle CX Unity arrives, analysts debate whether it will be an upsell to current Oracle customers, or a challenger to Adobe, Salesforce and SAP CX platforms.
News
Nectar launches Customer Experience Assurance platform
The new product includes features like auto-discovery and real-time alerting intended to enable contact center teams to test and discover network issues in a timely manner.
Topics Covered
-
Customer data management (3) +
-
Customer experience (CX) management (7) +
-
Customer relationship management (CRM) (6) +
-
Customer service technology (5) +
Digital experience management
-
E-Commerce (2) +
-
Marketing software and platforms (3) +
-
Sales technology (2) +
Free Guide: Acquia Lift v. Evergage v. Google Optimize
As content personalization platforms become more widely adopted, it’s important to have a clear understanding on how they would potentially add to your marketing team. Inside, explore the catalyst for personalization, 3 things personalized content delivery depends on, and how these 3 featured vendors stack up in 8 categories.
Featured Authors
Have a question for an expert?
Please add a title for your question
Get answers from your peers on your most technical Customer Experience challenges.
Meet all of our Customer Experience experts
-
Don Fluckinger asks:
What is your opinion of the current Salesforce search functionality, and what do you believe Einstein AI will add, if anything?
Find Solutions For Your Project
-
Evaluate
How can customer relationship metrics benefit CX?
Companies often look at customer relationship metrics to determine how customers feel about a brand. Here are examples of how to obtain and use information to qualify customer relationships.
-
Nectar launches Customer Experience Assurance platform
-
Things to keep in mind when collecting customer data
-
Evolving contact center services reshape engagement strategies
-
-
Problem Solve
Applying AI analytics to consumers ups conversion rates
With AI's arsenal of machine learning, deep learning and NLP, consumer analytics can take some of the unpredictability out of predicting buying patterns and up conversion rates.
-
Create effective chatbot scripts with these tips
-
Cloud contact center platform migration not the easiest
-
10 ways to boost the customer experience
-
-
Manage
Building a Salesforce app in 4 steps
Salesforce users can follow these steps to create sophisticated codeless apps that integrate the Next Best Action feature using the Lightning App Builder.
-
Digital CX technology to help build a winning strategy
-
The art and science of digital experience management strategies
-
Personalize engagements to satisfy customer wants
-
-
E-Handbook | September 2019
Evolving contact center services reshape engagement strategies
Download -
E-Handbook | August 2019
The art and science of digital experience management strategies
Download -
E-Handbook | July 2019
AI converts consumer analytics into potent sales weapons
Download -
Buyer's Handbook | May 2019
Customer experience management enhances branding and success
Download -
Buyer's Handbook | April 2019
How to choose marketing automation software
Download
Customer Experience Basics
-
Get Started
Evolving contact center services reshape engagement strategies
As consumer expectations increase the need for more satisfying omnichannel engagements, the role of the contact center takes on greater importance and complexity.
-
Get Started
social media influence
Social media influence is a marketing term that describes an individual’s ability to affect other people's thinking in a social online community.
-
Get Started
Understand the 5 types of autodialers
Some people don't know that a predictive dialer is a type of autodialer. There are, in fact, five broad categories of autodialers contact centers need to know about.
Multimedia
-
News
View All -
Salesforce CRM
Salesforce adds Einstein AI to search functionality
Salesforce will add Einstein AI to its cloud search functionality in hopes of better assessing context, personalization and reducing false hits for end-user queries.
-
Oracle CRM
Oracle CX Unity goes live, adds voice to digital assistant
As Oracle CX Unity arrives, analysts debate whether it will be an upsell to current Oracle customers, or a challenger to Adobe, Salesforce and SAP CX platforms.
-
Contact center management
Nectar launches Customer Experience Assurance platform
The new product includes features like auto-discovery and real-time alerting intended to enable contact center teams to test and discover network issues in a timely manner.