SearchCustomerExperience
New & Notable
Get Started
Why you should add a live chat channel
Live chat enables customers to solve problems quickly and agents to multitask, but it also can be difficult to implement well and requires synchronous communication.
Evaluate
Find the right CXM product in this in-depth roundup
Take a look at these in-depth roundups that detail the leading products that help companies manage their customer experience as well as their notable features and buying options.
News
Leanplum, Amplitude combine forces
Leanplum and Amplitude have united to combine Leanplum's mobile marketing engagement with Amplitude's product intelligence for more personalized mobile marketing.
News
Salesforce.org launches program for grantmakers
Salesforce.org has launched FoundationConnect, a CRM platform designed specifically to make managing the philanthropic lifecycle easier for nonprofits.
Topics Covered
-
Customer data management (3) +
-
Customer experience (CX) management (7) +
-
Customer relationship management (CRM) (6) +
-
Customer service technology (5) +
Digital experience management
-
E-Commerce (2) +
-
Marketing software and platforms (3) +
-
Sales technology (2) +
Free Guide: Acquia Lift v. Evergage v. Google Optimize
As content personalization platforms become more widely adopted, it’s important to have a clear understanding on how they would potentially add to your marketing team. Inside, explore the catalyst for personalization, 3 things personalized content delivery depends on, and how these 3 featured vendors stack up in 8 categories.
Featured Authors
Have a question for an expert?
Please add a title for your question
Get answers from your peers on your most technical Customer Experience challenges.
Meet all of our Customer Experience experts
-
Sabrina Polin asks:
Do you find AI involvement in customer service messaging is beneficial to the customer experience?
-
Christine Parizo asks:
What CEM platform has your organization implemented to manage customer experience?
Find Solutions For Your Project
-
Evaluate
Find the right CXM product in this in-depth roundup
Take a look at these in-depth roundups that detail the leading products that help companies manage their customer experience as well as their notable features and buying options.
-
Salesforce launches updates to its development platform
-
Pegasystems makes cloud choice a priority for customers
-
Customer experience management enhances branding and success
-
-
Problem Solve
10 ways to boost the customer experience
Many organizations struggle with where and how to improve CX, as the focus shifts from CRM to customer experience. Here are 10 strategies to use for a successful journey.
-
4 barriers to effective CX initiatives
-
Britam revamps customer engagement with Liferay portals
-
5 common CX issues that plague customer support
-
-
Manage
Is your organization prepared for CCPA?
At Oracle's Modern Customer Experience conference, a privacy professional shared tips on incorporating privacy into CX systems so businesses are ready for the CCPA.
-
Where to start your customer insights research
-
How realistic is real-time customer experience?
-
Turning customer feedback into actionable insights
-
-
Buyer's Handbook | May 2019
Customer experience management enhances branding and success
Download -
Buyer's Handbook | April 2019
How to choose marketing automation software
Download -
E-Handbook | April 2019
Advanced self-service platforms open new customer frontiers
Download -
E-Handbook | January 2019
CRM and CX management at crossroads in the customer journey
Download -
E-Handbook | October 2018
Customers buy more and more into voice shopping
Download
Customer Experience Basics
-
Get Started
Why you should add a live chat channel
Live chat enables customers to solve problems quickly and agents to multitask, but it also can be difficult to implement well and requires synchronous communication.
-
Get Started
brand ambassador
A brand ambassador is an advocate of a particular company's products and services. In marketing, brand ambassador may actually be a paid position and job title.
-
Get Started
Is your organization prepared for CCPA?
At Oracle's Modern Customer Experience conference, a privacy professional shared tips on incorporating privacy into CX systems so businesses are ready for the CCPA.
Multimedia
-
-
Get Started
Improve CX using this mystery shopping roadmap
-
-
News
View All -
AI for customer service
Bring Your Own Bot is Sparkcentral's chatbot framework
Bring Your Own Bot, Sparkcentral's virtual agent framework for chatbots, blends live agent and virtual agent assistance to augment the customer experience.
-
Personalized marketing
Leanplum, Amplitude combine forces
Leanplum and Amplitude have united to combine Leanplum's mobile marketing engagement with Amplitude's product intelligence for more personalized mobile marketing.
-
Salesforce CRM
Salesforce.org launches program for grantmakers
Salesforce.org has launched FoundationConnect, a CRM platform designed specifically to make managing the philanthropic lifecycle easier for nonprofits.