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News
Pegasystems adds chatbot tools with new acquisition
Pegasystems' recent acquisition of the digital messaging platform In The Chat brings Pega customers new communication channels and improves AI chatbot capabilities.
Problem Solve
Cloud contact center platform migration not the easiest
CX expert Scott Sachs discusses the various dilemmas posed by migrating legacy on-premises contact center platforms to the cloud.
Evaluate
Easy-to-build chatbots deployed across industries
Wondering 'where's the beef?' Ask Chuck, a chatbot created by the National Cattlemen's Beef Association -- one of hundreds of bots being deployed thanks to AI tools.
News
Bring Your Own Bot is Sparkcentral's chatbot framework
Bring Your Own Bot, Sparkcentral's virtual agent framework for chatbots, blends live agent and virtual agent assistance to augment the customer experience.
Topics Covered
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Customer data management (3) +
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Customer experience (CX) management (7) +
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Customer relationship management (CRM) (6) +
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Customer service technology (5) +
Digital experience management
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E-Commerce (2) +
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Marketing software and platforms (3) +
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Sales technology (2) +
Free Guide: Acquia Lift v. Evergage v. Google Optimize
As content personalization platforms become more widely adopted, it’s important to have a clear understanding on how they would potentially add to your marketing team. Inside, explore the catalyst for personalization, 3 things personalized content delivery depends on, and how these 3 featured vendors stack up in 8 categories.
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Don Fluckinger asks:
What is the biggest challenge your customer service team must overcome before ripping and replacing call center platforms?
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Bridget Botelho asks:
Do you plan to use a template or take the DIY approach to build a chatbot? What capabilities is your organization looking for in a chatbot?
Find Solutions For Your Project
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Evaluate
Easy-to-build chatbots deployed across industries
Wondering 'where's the beef?' Ask Chuck, a chatbot created by the National Cattlemen's Beef Association -- one of hundreds of bots being deployed thanks to AI tools.
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Find the right CXM product in this in-depth roundup
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Salesforce launches updates to its development platform
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Pegasystems makes cloud choice a priority for customers
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Problem Solve
Cloud contact center platform migration not the easiest
CX expert Scott Sachs discusses the various dilemmas posed by migrating legacy on-premises contact center platforms to the cloud.
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10 ways to boost the customer experience
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4 barriers to effective CX initiatives
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Britam revamps customer engagement with Liferay portals
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Manage
Is your organization prepared for CCPA?
At Oracle's Modern Customer Experience conference, a privacy professional shared tips on incorporating privacy into CX systems so businesses are ready for the CCPA.
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Where to start your customer insights research
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How realistic is real-time customer experience?
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Turning customer feedback into actionable insights
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Buyer's Handbook | May 2019
Customer experience management enhances branding and success
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Buyer's Handbook | April 2019
How to choose marketing automation software
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E-Handbook | April 2019
Advanced self-service platforms open new customer frontiers
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E-Handbook | January 2019
CRM and CX management at crossroads in the customer journey
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E-Handbook | October 2018
Customers buy more and more into voice shopping
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Customer Experience Basics
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Why you should add a live chat channel
Live chat enables customers to solve problems quickly and agents to multitask, but it also can be difficult to implement well and requires synchronous communication.
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Get Started
brand ambassador
A brand ambassador is an advocate of a particular company's products and services. In marketing, brand ambassador may actually be a paid position and job title.
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Get Started
Is your organization prepared for CCPA?
At Oracle's Modern Customer Experience conference, a privacy professional shared tips on incorporating privacy into CX systems so businesses are ready for the CCPA.
Multimedia
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Problem Solve
Cloud contact center platform migration not the easiest
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Get Started
Improve CX using this mystery shopping roadmap
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News
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Digital experience management
Pegasystems adds chatbot tools with new acquisition
Pegasystems' recent acquisition of the digital messaging platform In The Chat brings Pega customers new communication channels and improves AI chatbot capabilities.
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AI for customer service
Bring Your Own Bot is Sparkcentral's chatbot framework
Bring Your Own Bot, Sparkcentral's virtual agent framework for chatbots, blends live agent and virtual agent assistance to augment the customer experience.
-
Personalized marketing
Leanplum, Amplitude combine forces
Leanplum and Amplitude have united to combine Leanplum's mobile marketing engagement with Amplitude's product intelligence for more personalized mobile marketing.