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Salesforce adds customer service management features

Salesforce adds AI-powered features to enable contact center workforce management and agent staffing models for call volume, as well as email and messaging channels.

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Salesforce to acquire Slack for $27.7 billion

Salesforce enters agreement to acquire the Slack messaging platform for $27.7 billion. Experts weigh on in what Slack would bring to the Salesforce platform.

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10 technologies to transform customer experience in 2021

AI-powered technologies such as sentiment analysis, chatbots and real-time transcription can help customer service organizations improve the customer experience.

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Compare transactional vs. relationship marketing

Some companies thrive on building strong relationships with customers, while others want to make a sale without long-term commitment. Either way, the business needs a strategy.

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