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Google debuts Topics, its latest third-party cookie replacement
Topics, a replacement for browser tracking cookies, is Google's latest idea to preserve browser privacy while preserving the value of its digital ad platform.
News
Adobe, Salesforce release tools to enhance retail experience
Adobe to open beta program for store-pickup features developed in partnership with Walmart; Salesforce debuts Datorama features for retailers.
Manage
The future of field service management and trends for 2022
Contactless, cashless and self-service abilities mark the new standards for field service. The future of field service brings flexibility and convenience for workers and customers.
News
Genesys CEO on the future of contact center tech
In this interview with Genesys CEO Tony Bates, we discuss the intersection of empathy and technology, as well as the future of video in the contact center tech stack.
Topics Covered
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Customer data management (3) +
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Customer experience (CX) management (7) +
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Customer relationship management (CRM) (6) +
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Customer service technology (5) +
Digital experience management
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E-Commerce (2) +
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Marketing software and platforms (3) +
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Sales technology (2) +
Featured Authors
Find Solutions For Your Project
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Evaluate
Call center vs. contact center: What's the difference?
Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX.
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Ultimate guide to customer service for businesses
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13 customer retention strategies that work
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Benefits of moving to a cloud contact center
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Problem Solve
Top 5 challenges in field service management
Many organizations overlook field service management in their customer service strategies, yet this area -- and its challenges -- are critical to CX success.
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How to train agents on call center fraud detection
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8 customer service challenges and how to resolve them
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8 ways to improve call center agent performance
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Manage
The future of field service management and trends for 2022
Contactless, cashless and self-service abilities mark the new standards for field service. The future of field service brings flexibility and convenience for workers and customers.
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Call center security best practices to protect customer data
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The future of customer service: 12 trends to watch
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Top 7 call center agent performance metrics to track
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E-Handbook | December 2020
Customer upselling gets upgrade from AI, analytics
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E-Zine | November 2020
Sponsored Content
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E-Handbook | November 2020
Evolving customer data platform features set sights on CX
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E-Handbook | October 2020
Contact center roles shift from cost center to profit center
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E-Zine | October 2020
Sponsored Content
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Customer Experience Basics
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buzz marketing
Buzz marketing is a viral marketing technique focused on maximizing the word-of-mouth potential of a campaign or product.
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10 sample customer service email templates
Email remains an important channel for companies to communicate with customers. Here are some email templates for customer service teams to use in common scenarios.
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Top customer service certifications and courses
Here are some customer services courses to help frontline employees provide customers with a better experience.
Multimedia
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The history and evolution of CRM
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The evolution of customer service
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Sales technology
Salesforce expands CRM maps for sales-team territories
New patterns for selling -- salespeople travel less and use more digital channels to meet with customers -- drive new map features for Salesforce Sales Cloud.
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Customer data privacy and security
Google debuts Topics, its latest third-party cookie replacement
Topics, a replacement for browser tracking cookies, is Google's latest idea to preserve browser privacy while preserving the value of its digital ad platform.
-
Customer experience (CX) management
Adobe, Salesforce release tools to enhance retail experience
Adobe to open beta program for store-pickup features developed in partnership with Walmart; Salesforce debuts Datorama features for retailers.