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How relationship marketing works, its pros, cons and levels

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5 popular revenue operations platforms to know

The right revenue operations platform can unite the sales and marketing teams and drive revenue growth.

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10 voice of the customer tools to consider

A voice of the customer tool is invaluable for creating an action plan to improve the customer experience.

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Inside 5 big-name relationship marketing strategy examples

How does Nike form an emotional bond with sneakerheads? How does Starbucks know what latte flavors customers want? The answer lies in their relationship marketing strategies.

News

Nice expands contact center AI offering with ContactEngine buy

Nice acquires ContactEngine conversational AI technology to support customer self-service and live agent conversations across multiple digital channels.

Topics Covered

Customer data management (3) +
Customer experience (CX) management (7) +
Customer relationship management (CRM) (6) +
Customer service technology (5) +
Digital experience management
E-Commerce (2) +
- E-commerce platforms & strategies
- Social commerce
Marketing software and platforms (3) +
Sales technology (2) +
- AI for sales
- Sales enablement tools

Featured Authors

Griffin LaFleur
Marketing Director

Jul 30, 2021 Inside 5 big-name relationship marketing strategy examples
Don Fluckinger
Senior News Writer

Jul 28, 2021 Nice expands contact center AI offering with ContactEngine buy
Scott Sachs
SJS Solutions

Jul 27, 2021 Top 7 call center agent performance metrics to track
Fancy Mills
Fancy Mills Training and Consulting

Jul 23, 2021 Top 10 contact center platforms of 2021
Fancy Mills
Fancy Mills Training and Consulting

Jul 20, 2021 Best practices for call center agent training programs
Don Fluckinger
Senior News Writer

Jul 20, 2021 Redpoint Global moves into data quality as a service

Find Solutions For Your Project

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Inside 5 big-name relationship marketing strategy examples

How does Nike form an emotional bond with sneakerheads? How does Starbucks know what latte flavors customers want? The answer lies in their relationship marketing strategies.
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Problem Solve

8 ways to improve call center agent performance

Side-by-side evaluations, reinforcement, training resources and coaching can help call center agents improve their performance and catch up to the pack.
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Manage

Top 7 call center agent performance metrics to track

To measure agent productivity and performance, call center directors should keep track of these seven key metrics to see where agents need to improve and where they thrive.
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Pro+ CustomerExperience Downloads

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E-Handbook | December 2020

Customer upselling gets upgrade from AI, analytics
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E-Zine | November 2020

Sponsored Content
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E-Handbook | November 2020

Evolving customer data platform features set sights on CX
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E-Handbook | October 2020

Contact center roles shift from cost center to profit center
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E-Zine | October 2020

Sponsored Content
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Customer Experience Basics

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5 popular revenue operations platforms to know

The right revenue operations platform can unite the sales and marketing teams and drive revenue growth.
Get Started

Best practices for call center agent training programs

Call center directors should include feedback in agent training programs, understand the center's key goals and objectives and meet agents' learning styles.
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What to ask in a voice of the customer questionnaire

An effective voice of the customer questionnaire guides an organization to understand its customers better and improve its products or services.

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Multimedia

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The history and evolution of CRM
News

Few Salesforce acquisitions in 2020, plus deal to buy Slack
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The evolution of customer service

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Customer service technology

Nice expands contact center AI offering with ContactEngine buy

Nice acquires ContactEngine conversational AI technology to support customer self-service and live agent conversations across multiple digital channels.
Customer data integration

OpenText releases customer data platform

OpenText customers get a natively integrated runtime CDP to drive marketing personalization and other customer interactions; AI content security features debut.
Customer data management

Redpoint Global moves into data quality as a service

Redpoint Global users get tools to manage first-party partner, product and customer data quality, identity and governance with In Situ feature bundle.