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Software CDP features don't equate to CDP branding
While many tech companies have software with customer data platform attributes, some vendors, such as Salesforce and Oracle, don't put the CDP label on them.
News
Retailers get a raft of new customer experience tools
Retailers get new tools from leading customer experience platform vendors to better compete with online-only rivals.
News
Elastic Path acquires Moltin for headless commerce
Elastic Path's headless approach to e-commerce takes a step in the SaaS direction as it acquires Moltin, which specializes in microservices to enable online sales.
News
Customer experience world catches up on CCPA regulations
GDPR compliance has put many marketing, sales, e-commerce and customer service teams somewhat in line with the California Consumer Privacy Act. There are some differences, however.
Topics Covered
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Customer data management (3) +
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Customer experience (CX) management (7) +
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Customer relationship management (CRM) (6) +
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Customer service technology (5) +
Digital experience management
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E-Commerce (2) +
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Marketing software and platforms (3) +
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Sales technology (2) +
5 Trends that are Changing Sales Cycles
Let’s be honest, selling today has become more complex than some leaders ever imagined. Here’s a breakdown of 5 top trends driving new challenges in sales cycles, and insights on how technology can help sales leaders react to these trends to deliver better customer experiences across the sales lifecycle.
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Don Fluckinger asks:
What Google Cloud retail services would be most effective for your retail business?
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Sarah Amsler asks:
What software does your business use to get a single unified view of the customer?
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How will data and technology give your bricks-and-clicks stores a retail customer experience edge against your online-only competitors?
Find Solutions For Your Project
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Evaluate
Software CDP features don't equate to CDP branding
While many tech companies have software with customer data platform attributes, some vendors, such as Salesforce and Oracle, don't put the CDP label on them.
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Businesses adopt video conferencing to offer a CX edge
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What are some useful Salesforce CPQ features?
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Miami Heat, JetBlue engage customers via mobile apps
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Problem Solve
Einstein Vision sinks teeth into shark recognition
Using drones and a modified version of Salesforce's Einstein Vision, marine biologists at the University of California, Santa Barbara, can track and identify great white sharks.
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Applying AI analytics to consumers ups conversion rates
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Create effective chatbot scripts with these tips
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Cloud contact center platform migration not the easiest
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Manage
Business text messaging examples that engage customers
Business text messaging is making its way into enterprise CRM. Texting is among the most personal contacts people receive, and with proper use, can enhance customer relationships.
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Strategize a smooth contact center migration
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How to get value from customer insights data
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Big retailers share their CX strategies
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E-Handbook | September 2019
Evolving contact center services reshape engagement strategies
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E-Handbook | August 2019
The art and science of digital experience management strategies
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E-Handbook | July 2019
AI converts consumer analytics into potent sales weapons
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Buyer's Handbook | May 2019
Customer experience management enhances branding and success
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Buyer's Handbook | April 2019
How to choose marketing automation software
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Customer Experience Basics
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Get Started
virtual agent
A virtual agent (sometimes called an intelligent virtual agent, virtual rep or chatbot) is a software program that uses scripted rules and, increasingly, artificial intelligence applications to provide automated service or guidance to humans.
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Get Started
chatbot
A chatbot -- sometimes referred to as a chatterbot -- is programming that simulates the conversation or "chatter" of a human being through text or voice interactions.
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Get Started
contact center
A contact center -- also referred to as a customer interaction center or e-contact center -- is a central point from which all customer interactions across various channels are managed.
Multimedia
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Problem Solve
Cloud contact center platform migration not the easiest
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News
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Customer experience (CX) management
Google Cloud retail strategy provides search, hosting, AI for stores
With new Google Cloud Platform tools for retailers, the search giant takes on Microsoft and AWS with its own flavor of AI and promises of better uptime.
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Digital experience management
Retailers get a raft of new customer experience tools
Retailers get new tools from leading customer experience platform vendors to better compete with online-only rivals.
-
E-Commerce
Elastic Path acquires Moltin for headless commerce
Elastic Path's headless approach to e-commerce takes a step in the SaaS direction as it acquires Moltin, which specializes in microservices to enable online sales.