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Salesforce Marketing Cloud to get analytics boost

Salesforce to add analytics capabilities and AI tools that spider Salesforce CDP data; Commerce Cloud adds shipping and logistics integration through a FedEx partnership.

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How to choose the right CRM software for your organization

Choosing the right CRM software can be daunting for organizations. Follow these five steps and best practices to ensure the search, adoption and deployment processes go smoothly.

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Infosys releases headless commerce services bundle

Infosys breaks down Skava, an e-commerce startup it acquired in 2015, into e-commerce, marketing and merchandising microservices, and renames it Equinox.

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Salesforce Service Cloud to add Servicetrace RPA, Slack

Salesforce plans to release features that increase Service Cloud's flexibility for contact centers to manage agents working remotely either part time or full time.

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    How to choose the right CRM software for your organization

    Choosing the right CRM software can be daunting for organizations. Follow these five steps and best practices to ensure the search, adoption and deployment processes go smoothly.

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    speech recognition

    Speech recognition, or speech-to-text, is the ability of a machine or program to identify words spoken aloud and convert them into readable text.

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    Salesforce Work.com

    Salesforce Work.com is a corporate performance management platform for sales representatives with a user interface that resembles a social networking website.

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