SearchCustomerExperience

New & Notable

News

Kansas City Royals spin up cloud contact center

The Kansas City Royals closed its offices, but a telephony switch helped the call center address ticket holders' anxieties over baseball games affected by coronavirus shutdown.

Manage

9 steps for negotiating deals with Salesforce

Understanding the Salesforce fiscal calendar, motivations of sales agents and what your businesses needs from a deal are key steps in negotiating contracts with the CRM giant.

Evaluate

Top 3 ways to increase engagement in e-commerce

Engagement is a key component of relationships between customers and businesses, and it is essential for fostering an exceptional customer experience.

Manage

Tips for creating a sustainable remote call center program

To create a sustainable work-from-home contact center program, businesses need to adjust a number of processes, including, hiring, training, supervision and technology.

Find Solutions For Your Project

Pro+ CustomerExperience Downloads

View All

Customer Experience Basics

  • Get Started

    B2C (Business2Consumer or Business-to-Consumer)

    B2C -- short for business-to-consumer -- is a retail model where products move directly from a business to the end user who has purchased the goods or service for personal use.

  • Get Started

    Tips for crisis management in call centers

    Call centers can receive an influx of calls from customers during times of crisis, such as the COVID-19 pandemic. Here are some steps businesses can take handle the call volume.

  • Get Started

    Mystery shopping platforms offer rich CX data

    Businesses use mystery shopping platforms, comment cards, brand reputation management and more to identify customer pain points and improve customer experience.

View All Get Started

Multimedia

Videos, Podcasts, Photo Stories and Infographics

Sections from across SearchCustomerExperience

-ADS BY GOOGLE

SearchContentManagement

SearchUnifiedCommunications

SearchDataManagement

SearchEnterpriseAI

SearchERP

Close