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National Retail Federation tackles political unrest, COVID-19

Retailers at NRF discuss COVID-19 operations and how they changed retail forever. Also: the technologies that keep customer experience consistent during supply-chain disruptions.

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Pegasystems acquires Qurious.io for Pega Customer Service

Pegasystems acquires Qurious.io for its customer service-oriented AI, natural language processing and self-service automation tools.

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Salesforce Ventures tops $3 billion invested

Salesforce Ventures continues to invest heavily in partners to help build out its platform as the pandemic evolves customer needs. Q&A with managing partner Matt Garratt.

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The psychology of UX design: How design affects CX

In her book, '100 Things Every Designer Needs to Know About People, 2nd Edition,' Susan Weinschenk explains how UX design relies on psychology to improve customer experiences.

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    The psychology of UX design: How design affects CX

    In her book, '100 Things Every Designer Needs to Know About People, 2nd Edition,' Susan Weinschenk explains how UX design relies on psychology to improve customer experiences.

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    The history and evolution of CRM

    Customer relationship management had simple beginnings, which evolved into a sophisticated system that helps businesses improve the overall customer experience.

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    Customer upselling gets upgrade from AI, analytics

    The time-honored tradition of convincing buyers to make an unexpected impulse purchase combines proven sales tactics with sophisticated customer upselling technologies.

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