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How to train contact center agents remotely

As businesses began to work remotely due to COVID-19, contact center managers had to learn how to train contact center agents remotely. Here are seven tips to get started.

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More Salesforce-Slack integrations to come

Salesforce unveiled a total of 16 Slack integrations to its platform, some available now, and some to come next year, following the blockbuster acquisition.

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Revenue operations vs. sales operations: What's the difference?

While revenue operations focus on revenue growth and integration of sales, marketing and service departments, sales operations focus on sales department efficiency.

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Oracle Fusion Marketing enables campaign orchestration

Oracle has announced plans to release Fusion Marketing in 2022. The middleware app will more deeply integrate customer data to marketing initiatives and CRM.

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    How to train contact center agents remotely

    As businesses began to work remotely due to COVID-19, contact center managers had to learn how to train contact center agents remotely. Here are seven tips to get started.

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    customer intelligence (CI)

    Customer intelligence (CI) is the process of gathering and analyzing information derived from customer data that an organization collects from both internal and external sources.

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    Revenue operations vs. sales operations: What's the difference?

    While revenue operations focus on revenue growth and integration of sales, marketing and service departments, sales operations focus on sales department efficiency.

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